{"id":54,"date":"2016-03-31T14:37:54","date_gmt":"2016-03-31T14:37:54","guid":{"rendered":"http:\/\/flatsome.dev\/?page_id=7011"},"modified":"2026-07-20T21:33:18","modified_gmt":"2026-07-20T21:33:18","slug":"haeufige-fragen","status":"publish","type":"page","link":"https:\/\/nataliiayarova.de\/en\/haeufige-fragen\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"<section class=\"section ny-faq-page ny-info-page\" id=\"section_464825840\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row align-center\"  id=\"row-805321590\">\n\n\t<div id=\"col-1888981353\" class=\"col medium-9 small-12 large-9\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<p class=\"uppercase ny-faq-eyebrow ny-info-eyebrow\">Questions &amp; Answers<\/p>\n<h1>Frequently Asked Questions<\/h1>\n<p class=\"lead\">Answers to the most important questions about ordering, shipping, payment and returns.<\/p>\n<div class=\"is-divider divider clearfix\" ><\/div>\n<div class=\"accordion\">\n\t<div id=\"accordion-2245973658\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2245973658-label\" class=\"accordion-title plain\" href=\"#accordion-item-von-wo-werden-die-bestellungen-versandt?\" aria-expanded=\"false\" aria-controls=\"accordion-2245973658-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Where are the orders shipped from?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2245973658-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2245973658-label\">\n\t\t\t\n<p>Orders are shipped from a warehouse in Germany.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2874531867\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2874531867-label\" class=\"accordion-title plain\" href=\"#accordion-item-wie-lange-dauert-die-bearbeitung?\" aria-expanded=\"false\" aria-controls=\"accordion-2874531867-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How long does the processing take?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2874531867-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2874531867-label\">\n\t\t\t\n<p>Processing typically takes 1 to 5 business days. For pre-orders, processing time may be longer.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1679657011\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1679657011-label\" class=\"accordion-title plain\" href=\"#accordion-item-welche-versanddienstleister-werden-eingesetzt?\" aria-expanded=\"false\" aria-controls=\"accordion-1679657011-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Which shipping providers are used?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1679657011-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1679657011-label\">\n\t\t\t\n<p>For deliveries within Europe, DHL and Hermes can be used. The estimated delivery time depends on the destination and the shipping provider.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2968238820\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2968238820-label\" class=\"accordion-title plain\" href=\"#accordion-item-wie-erhalte-ich-meine-sendungsnummer?\" aria-expanded=\"false\" aria-controls=\"accordion-2968238820-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How do I get my tracking number?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2968238820-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2968238820-label\">\n\t\t\t\n<p>After shipment, you will receive a tracking number via email.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1244678246\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1244678246-label\" class=\"accordion-title plain\" href=\"#accordion-item-welche-zahlungsarten-sind-vorgesehen?\" aria-expanded=\"false\" aria-controls=\"accordion-1244678246-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What payment methods are available?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1244678246-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1244678246-label\">\n\t\t\t\n<p>The planned payment methods are PayPal, Mastercard, Visa, American Express, Apple Pay, Klarna, and Google Pay. The actual available payment methods depend on the connected payment provider and will be confirmed before the shop launches.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1607079068\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1607079068-label\" class=\"accordion-title plain\" href=\"#accordion-item-wie-lange-kann-ich-einen-artikel-zur\u00fcckgeben?\" aria-expanded=\"false\" aria-controls=\"accordion-1607079068-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How long do I have to return an item?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1607079068-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1607079068-label\">\n\t\t\t\n<p>A return can be requested within 14 days.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3627323881\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3627323881-label\" class=\"accordion-title plain\" href=\"#accordion-item-in-welchem-zustand-muss-der-artikel-sein?\" aria-expanded=\"false\" aria-controls=\"accordion-3627323881-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What condition must the item be in?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3627323881-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3627323881-label\">\n\t\t\t\n<p>The item must be returned unworn, undamaged and unwashed, free of odors and stains, and with original tags and packaging.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2374430692\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2374430692-label\" class=\"accordion-title plain\" href=\"#accordion-item-wer-tr\u00e4gt-die-kosten-der-r\u00fccksendung?\" aria-expanded=\"false\" aria-controls=\"accordion-2374430692-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Who bears the costs of the return shipment?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2374430692-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2374430692-label\">\n\t\t\t\n<p>The buyer is responsible for return shipping costs. Additional customs fees may apply to international returns.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-294121378\" class=\"accordion-item\">\n\t\t<a id=\"accordion-294121378-label\" class=\"accordion-title plain\" href=\"#accordion-item-wie-finde-ich-die-richtige-gr\u00f6\u00dfe?\" aria-expanded=\"false\" aria-controls=\"accordion-294121378-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How do I find the right size?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-294121378-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-294121378-label\">\n\t\t\t\n<p>Measure your bust, waist, and hips and compare the measurements to the size chart for the respective model. If your measurements fall between two sizes, consider the desired fit or contact our customer service.<\/p>\n<div class=\"message-box relative dark\" style=\"padding-top:16px;padding-bottom:16px;\"><div class=\"message-box-bg-image bg-fill fill\" ><\/div><div class=\"message-box-bg-overlay bg-fill fill\" style=\"background-color:rgb(245, 238, 219);\"><\/div><div class=\"container relative\"><div class=\"inner last-reset\">\n<p><strong>The final size chart still needs to be approved.<\/strong><\/p>\n<\/div><\/div><\/div>\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1216355201\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1216355201-label\" class=\"accordion-title plain\" href=\"#accordion-item-wie-erreiche-ich-den-kundenservice?\" aria-expanded=\"false\" aria-controls=\"accordion-1216355201-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How do I reach customer service?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1216355201-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1216355201-label\">\n\t\t\t\n<p>You can reach us by email or via <a href=\"https:\/\/www.instagram.com\/nataliiayarova.de?igsh=ZGFydnVqcmp5Ynpm&#038;utm_source=qr\" target=\"_blank\" rel=\"noopener noreferrer\">Instagram Direct<\/a>.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_464825840 {\n  padding-top: 40px;\n  padding-bottom: 40px;\n  background-color: rgb(255, 255, 255);\n}\n@media (min-width:550px) {\n  #section_464825840 {\n    padding-top: 65px;\n    padding-bottom: 65px;\n  }\n}\n<\/style>\n\t<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":30,"parent":0,"menu_order":99,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"footnotes":""},"class_list":["post-54","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/nataliiayarova.de\/en\/wp-json\/wp\/v2\/pages\/54","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nataliiayarova.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/nataliiayarova.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/nataliiayarova.de\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/nataliiayarova.de\/en\/wp-json\/wp\/v2\/comments?post=54"}],"version-history":[{"count":9,"href":"https:\/\/nataliiayarova.de\/en\/wp-json\/wp\/v2\/pages\/54\/revisions"}],"predecessor-version":[{"id":940,"href":"https:\/\/nataliiayarova.de\/en\/wp-json\/wp\/v2\/pages\/54\/revisions\/940"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/nataliiayarova.de\/en\/wp-json\/wp\/v2\/media\/30"}],"wp:attachment":[{"href":"https:\/\/nataliiayarova.de\/en\/wp-json\/wp\/v2\/media?parent=54"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}