Questions & Answers

Frequently Asked Questions

Answers to the most important questions about ordering, shipping, payment and returns.

Orders are shipped from a warehouse in Germany.

Processing typically takes 1 to 5 business days. For pre-orders, processing time may be longer.

For deliveries within Europe, DHL and Hermes can be used. The estimated delivery time depends on the destination and the shipping provider.

After shipment, you will receive a tracking number via email.

The planned payment methods are PayPal, Mastercard, Visa, American Express, Apple Pay, Klarna, and Google Pay. The actual available payment methods depend on the connected payment provider and will be confirmed before the shop launches.

A return can be requested within 14 days.

The item must be returned unworn, undamaged and unwashed, free of odors and stains, and with original tags and packaging.

The buyer is responsible for return shipping costs. Additional customs fees may apply to international returns.

Measure your bust, waist, and hips and compare the measurements to the size chart for the respective model. If your measurements fall between two sizes, consider the desired fit or contact our customer service.

The final size chart still needs to be approved.

You can reach us by email or via Instagram Direct.